Frequently asked questions
Shipping, returns, payment and advice in brief. The full details are in our shipping, withdrawal and terms pages.
Orders and shipping
Where do you ship from?
We ship from Germany with DHL or GLS. Your order is usually processed within one working day of receipt of payment.
What does shipping cost?
Within Germany shipping is free, with no minimum order value. To Austria, Belgium, the Czech Republic, Denmark, France, Hungary, Italy, the Netherlands and Slovakia it is free from €30, below that €4.90. To all other EU countries, Switzerland, the United Kingdom and Norway it is free from €30, below that €9.90. All shipping details
How long does delivery take?
In Germany usually 1–2 working days after dispatch, to Austria usually 2–3 working days, to Switzerland usually 2–5 working days. Deliveries are made Monday to Friday. The estimated delivery date for your country is shown at checkout.
Do I pay customs or import VAT?
Only for deliveries to Switzerland, the United Kingdom and Norway. These countries are not part of the EU customs and tax territory, so import VAT, customs duties and the carrier's clearance fees are charged in addition. They are usually collected on delivery.
Returns
Can I return my order?
Yes. As a consumer you can withdraw from your purchase within 14 days without giving a reason. Tell us by email or letter, for example with the model withdrawal form, and send the goods back within 14 days. Withdrawal and model form
Who pays for the return?
You bear the direct cost of returning the goods. We refund your payment, including the standard delivery costs, within 14 days of receiving your withdrawal, using the same means of payment. We may wait until the goods are back with us or you have shown that you sent them.
Payment
How can I pay?
All available payment methods are shown at checkout before you pay. Payments via Shopify Payments are processed by Stripe.
Do prices include VAT?
Yes. All prices are total prices including statutory VAT. Shipping costs are shown separately.
Products and advice
Which product suits my hair?
Our routine advisor puts together a routine from one brand in three questions: find your routine. You can also shop by concern, for example dry and damaged hair or dandruff and scalp care. Or write to us, we answer personally.
Who chooses the products?
Sadik Demirkaya, master hairdresser for 35 years at Hairbase in Erlangen. Only what he would recommend to his clients in the salon goes into the shop.
Contact
How can I reach you?
By email at info@aegeanvibe.com or by phone at +49 176 37660425, Monday to Friday. We usually reply within 1–2 working days.
Still have a question?
Write to us. We usually reply within 1–2 working days.
